Privacy Policy

This Privacy Policy describes how weartwice.ae (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at support@weartwice.com or by mail using the details provided below:

IFZA Business Park, Building A2
Dubai Silicon Oasis, Dubai, PO BOX 342001
United Arab Emirates

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information.” See the list below for more information about what Personal Information we collect and why.

Device information

Purpose of collection: To load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: Shared with our processor Mamo.
Personal Information collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Order information

Purpose of collection: To provide products or services to you to fulfill our contract, process your payment information, arrange for shipping, provide invoices and/or order confirmations, communicate with you, screen orders for potential risk or fraud, and, when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection: Collected from you.
Disclosure for a business purpose: Shared with our processor Mamo and our shipping provider AJEX.
Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
- We use Mamo to power our online store. You can read more about how Mamo uses your Personal Information here.
- We use Ajex to deliver your orders. You can read more about how Ajex uses your Personal Information here.
We may share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.
We only share necessary personal details, such as name and address, with our delivery partner Shyft for the shipping of products from seller to buyer.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications that may interest you. For example:
- We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here. You can also opt out of Google Analytics here.
- We use Mamo Audiences to help us show ads on other websites with our advertising partners to buyers who made purchases with other Mamo merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Mamo Audiences.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at here.
You can opt-out of targeted advertising by:
- FACEBOOK - link
- GOOGLE - link
Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: link.

Using Personal Information

We use your personal Information to provide our services to you, which includes offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance, whether it’s their first time visiting or if they are a frequent visitor.

List of our cookies:

  • Essential/Functional Cookies:
    • Session Cookies: Used to manage the user's session state, for example, to keep a user logged in while they navigate the site.
    • Preference Cookies: Remember user preferences, such as selected language or region.
  • Performance Cookies:
    • Analytics Cookies: Used to analyze how users interact with the site and improve functionality.
  • Advertising Cookies:
    • Targeting Cookies: Used to deliver relevant ads to users and measure the effectiveness of advertising campaigns.

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your Rights

If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@weartwice.com or by mail using the details provided above.

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